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Booking Policy

Direct Booking with Wink


Direct Booking includes bookings made through Wink's official website or social media pages, via email, via phone-in and walk-in. You will be charged the full payment upon booking. Direct Bookings (with refundable rate) are entitled for the following privileges: a. Fully Refundable Cancellation If you email to us (with Wink's acknowledgement) to cancel at least 14 days prior to check-in day, you are entitled to 100% refund. b. Partially Refundable Cancellation If you email to us (with Wink's acknowledgement) to cancel at least 7 days prior to check-in day, you are entitled to 90% refund. b. Free Date-Change Request You may request date-change for your future booking, subject to current availability. You may need to top up the upward difference (if any). However, any downward difference will not be refunded. Each reservation is entitled up to 3 change-of-date request, and the request must reach us at least 7 days in advance. The requested new arrival date must be less than 3 months from current check-in date. Direct Bookings (with non-refundable rate) are entitled for the following privileges: a. Free Date-Change Request You may request date-change for your future booking, subject to current availability. You may need to top up the upward difference (if any). However, any downward difference will not be refunded. Each reservation is entitled up to 3 change-of-date request, and the request must reach us at least 7 days in advance. The requested new arrival date must be less than 3 months from current check-in date. b. Price Guarantee You save on paying extra commission if you book with us directly. Hence our price is usually cheaper than what you can see on the other online travel websites (i.e. Booking.com, Agoda, Traveloka, etc). However, sometimes these agents might slash price in order to gain market share. Hence, what we can do to make sure you continue enjoying the best price, is that we will price match if you can show us the link to other booking sites with the lower final price at check-out page of the same booking comparisons and conditions (i.e. bed or room type, check-in and check-out date, breakfast included/excluded, etc). However do note that this privilege cannot be honored or contested after it is booked.




Indirect Booking via Online Travel Sites


This include bookings made through third-party sites such as Agoda, AirBnB, Booking.com, CTrip, Expedia, Traveloka, etc. You will be charged as per the booking policy mentioned in the respective booking sites. Date change and free cancellation are generally not permitted. Please consult your original booking sites directly for any specific handling details.




Identification


Identification proof such as passport and identity card or driving licence is required upon check-in. We need to scan & save the first page of the identification for record purpose. The check-in guest name must match with the name in the identification proof. Booking on behalf of others must provide with valid documentation proof or authorization.




Payment Currency, Credit Card and PayPal charges


All monetary transaction is in Singapore Dollar denomination. Any outstanding charges must be paid fully upon check-in. Without that, we have the right to withheld your travel document or deny you from checking-in to our property. Transaction made over-the-counter via physical credit cards will incur an additional 3% processing fee. Transaction made via PayPal will incur an additional 5% processing fee.




Receipts and Invoices


All monetary transactions are recorded in our reservation system. Please request for the official receipt or upon checkout. We can either print it out as hard copy or send as email attachement to you.




Security Deposit and Credit Card Verification


The following refundable security deposit is required during check-in, either via credit card verification (recommended) or cash deposit: We need to verify your credit card verification to verify ownership and physical presence of the credit card to protect the cardholder, and to retain a deposit to cover incidentals and/or, in the unlikely event of damages. A verification of your credit card places the amount in a holding-state and temporarily reduces your credit card limit, but it is certainly NOT a charge and will NOT be reflected in your credit card statement. Should there be no need to convert the verified amount to a charge (in the event of incidentals, damages etc), the hold amount will be dropped off upon checkout and the credit card limit will be fully restored. If you still prefer to place the deposit via hard cash, the required amount would be higher. The full amount would be refunded as cash upon check-out should there be no incurred incidentals, damages, etc (as above-mentioned). Amount required via credit card verification:
$30 for Single Person
$50 for Two to Four Person bedding
$60 for 6-Pods Private
$70 for 7-Pods Private
$80 for 8-Pods Private
$100 for 10-Pods Private Amount required via cash deposit:
$50 for Single Pod
$70 for Two to Four Person bedding
$80 for 6-Pods Private
$90 for 7-Pods Private
$100 for 8-Pods Private
$120 for 10-Pods Private
The following is the list of chargable incidentals:
a. $10 for each lost key, keycard, towel, remote-control or any small item belonging to Wink Hostel. b. Full deposit for inconvenience cost (i.e. drunk, quarrel, fight, smoking, eating or drinking in room). c. Full deposit for cleaning up cost (i.e: vomiting, spitting, peeing or pooping in public area or in room). d. Full deposit for damaging the properties of Wink Hostel (i.e. furniture, fixture, painting, decorations, etc). Wink Hostel reserves the rights to claim additional compensation from the guest should the cost of repair/replacement exceed the collected security deposit. A receipt can be provided for the full cost of repair/replacement upon request.




Special Requests and Preferences


We reserve the rights to assign the guest to a similar pod or room type if the booked pod(s)/room(s) are unavailable. We reserve the rights to grant any special requests (i.e. lower/upper pod, specific pod/room, early check-in/late-check-out, etc) based on current availability and feasibility.




Additional Policy Due to Covid-19


Due to the ongoing Covid-19 that has caused many Malaysian workers working in Singapore unable to return to their home country. In view of this situation, we have worked with respective companies to help settle their workers temporarily at our hostels at 8a Mosque Street and 2b McCallum Street, at very afforable rate. As we always thrive to work hard to ensure the well-being of these workers (i.e. carry out frequent housekeeping and sanitization, etc), there might be situation that is beyond our control. As such, we cannot be held responsible for such situation. Take for example in the case of Covid-19 infection that requires disinfection at the hostel premise for 3 days 2 nights, we would first work with other hostel/hotel establishment to try to relocate the affected workers for the required period. All the relocation cost has to be borne fully by the affected companies, and we will refund only the 3 days 2 nights that we are unable to house the workers.




Free Re-schedule/Credit for Bookings affected by Covid-19


Condition of offer:

  1. This is offered to the guest who has booked a stay with us during the period where the Singapore border is closed for the said country to enter Singapore, due to COVID-19. Please visit Singapore Immigration & Checkpoints Authority (ICA) website for the latest update on border status : ( https://www.ica.gov.sg/covid-19).
  2. This offer is automatically extended to guests whose arrival dates fall within the border close period.
  3. The affected guest is allowed one(1) free schedule of their new arrival date, start from any time after the border is opened, until 23:59hr of 31 December 2021.
  4. The guest is allowed to transfer the booking to family or friends, by sending us the passport details and contact details of the new guests.
  5. Wink management reserves the right to decide on the final outcomes should there be any issue or disputes.
How to Redeem:
  1. To redeem, the guest needs to send an email (please provide original booking #) to either of the following address to confirm their new arrival as soon as they have a new date. We will validate the booking, check for availability, and send you a confirmation.
  2. Our Email addresses are:
    • chinatown@winkhostel.com (for stay at Wink Hostel @ Chinatown)
    • downtown@winkhostel.com (for stay at Wink Hostel @ Downtown)