House Rules

1. Arrivals and Departures:
Check-in starts from 3 pm; check-out ends strictly by 11 am. Any late checkout would incur additional cost. Late check-in is available by default for confirmed booking. Self late check-in instruction is available at the hostel main entrance or upon request. 

2. No Show:
A confirmed booking that is not check-in by 12pm the next day is considered no show (unless the guest has informed Wink Hostel specifically about the delayed arrival). 

3. Complimentary Luggage Storage:
You can drop your luggage with us temporary before check-in or after check-out. This is a complimentary service for Wink Hostel guest and it is available during our reception operating hours only. Overnight luggage storage is available and chargeable at prevailing rate.

4. Reception Operating Hours:
We operate from 10am to 8pm daily. 

5. Identification:
Identification proof such as passport and identity card or permit is required upon check-in. We need to save the first page of the identification for record purpose.

6. Security Deposit:
An amount of SGD10/night/person, in the form of credit card pre-authorization or actual cash deposit is required for group of 6 persons or more before check-in. The full/unutilized security deposit would be released or returned upon guest departure. This deposit is used to cover incidentals as below-mentioned:
a. Repair cost due to damage made to the hostel properties.
b. Deep cleaning cost due to improper hygiene practice (i.e. dirty pod/room with excessive rubbish or liquid spillage).
c. Inconvenient cost due to inconsiderate behaviors that causes discomfort/disruption to other guests, despite warnings from Wink Hostel staffs.

7. Vaccination Status & Quarantine Facility:
The hostel can only accept fully-vaccinated guest, unless otherwise exempted as per the current Ministry Of Health's Covid-19 measures. The hostel does not have isolation/quarantine facilities. Should the guest is required to be quarantined by law, we will assist the guest to relocate to other hotel/hostel with isolation/quarantine facility. The relocation cost shall be fully-paid by the guest, and the remaining nights at our hostel would not be refunded.

8. Age Restriction:
The guest must be at least 18 years-old to stay in our hostel by him/herself. Exceptions are given to family or group with young children of at least 4 years old, whom have booked an entire family or private room that do not share with other unrelated guests. A prior approval and signed parent consent form are required if the above condition cannot be met. 
The parents or guardians must also be able to ensure the safety and well-being of the children at all time, otherwise we may exercise our rights to eject such guests from the hostel if their behaviors are deemed inappropriate and any accommodation charges previously levied will not be refunded.

9. Sharing of Bed:
Sharing of pod or bed is strictly not allowed. We will exercise our rights to eject such guests from the hostel and any accommodation charges previously levied will not be refunded.

10. Room or Bed Allocation and Preference:
We reserve the rights to reassign or relocate the guest (during his/her stay) to a similar pod or room type if the booked pod(s)/room(s) are unavailable. We reserve the rights to grant or deny any special requests (i.e. lower/upper pod, specific pod/room, early check-in/late-check-out, etc.) based on current availability and feasibility.

11. Payment:
All monetary transaction is in Singapore Dollar denomination. Any outstanding charges must be paid fully upon check-in. Without that, we have the right to withheld your travel document or deny you from checking-in to our property.

12. Guest Behavior:
It is the responsibility of a guest to ensure that his/her behavior does not detrimentally affect the comfort and safety of other guests and visitors to the hostel. We reserves the rights to eject such guests from the hostel if their behaviors are deemed inappropriate and any accommodation charges previously levied will not be refunded.

13. No Smoking Policy:
We have a strict no smoking policy throughout the properties. We reserve the right to eject such guests from the hostel for such offence and any accommodation charges previously levied will not be refunded.

14. No Food and Drink Policy Inside Bedroom: 
We have a strict no food and drink policy in the bedroom. We reserve the right to eject such guests from the hostel for such offence and any accommodation charges previously levied will not be refunded.

15. Quiet Time After 10pm:
The room is meant for sleeping and resting only. All other activities (i.e. talking/video-watching on the phone, chit-chatting, luggage packing/unpacking) should be done outside the bedroom. The bedroom common light should be light-off after 10pm. 

16. Indemnity:
We regularly organize social and recreational activities for guests. These activities are voluntary and guests who participate in such activities cannot not seek any compensation from Wink Hostel for all and any injuries, damages and liabilities. We do not accept liability for the death, sickness or injury of any guest, or for loss, theft or damage to any guest's property however caused. It is your responsibility to ensure your belongings are secure at all times.

17. Black List:
To protect the safety of our guests, we keep a list of unwanted visitors that would be denied entry to any of Wink's properties. We sight every booking against this unwanted visitor list. We reserve the full right to deny the check-in of such persons. Any payment made would be refunded (minus the required admin charges).