Arrivals and Departures
Check-in starts from 15:00hr; check-out ends at 11:00hr.
Late check-out after 11:00hr and before 15:00hr would incur an additional 50% of the prevailing rate;
You must be at least 18 years-old to stay in our hostel by yourself.
Identification proof such as passport and identity card or permit is required upon check-in, or whenever requested by the staff on duty or police officer. This is required to ensure the safety of our guests.
We regularly organize social and recreational activities for guests. These activities are voluntary and guests who participate in such activities cannot not seek any compensation from Wink Hostel Pte Ltd and/or Wink Downtown Pte Ltd for all and any injuries, damages and liabilities.
Guest Behaviour & Conduct
It is the responsibility of a guest to ensure that his/her behavior does not detrimentally affect the comfort and safety of other guests and visitors to the hostel. The Management has the right to eject such guests from the hostel if their behaviors are deemed inappropriate and any accommodation charges previously levied will not be refunded.
We have a strict no-smoking policy within the hostel premise.We reservers the rights to compound and/or evict you from the hostel premise should you found smoking in the hostel premise. Any payment paid will not be refunded.
Sharing of Bed
Sharing of pod or bed is strictly not allowed. We may exercise our rights to eject such guests from the hostel and any accommodation charges previously levied will not be refunded.
Special Requests and Preferences
We reserve the rights to assign the guest to a similar pod or room type if the booked pod(s)/room(s) are unavailable. We reserve the rights to grant any special requests (i.e. lower/upper pod, specific pod/room, early check-in/late-check-out, etc) based on current availability and feasibility.
Each paying guest is entitled to a maximum of 3 pieces of luggage for check-in. The total luggage size for each guest should not exceed 50cm x 50 cm x 100cm (height x width x depth). Any excess in number of luggage would be charged at SG$8/piece.
Food & Drinks Policy
We have a strict no food or drinks in the room policy (even if you have booked a private room). We reservers the rights to compound and/or evict you from the hostel premise should you found not adhering to this policy. Any payment paid will not be refunded.